At a Glance
✅ Eligible for Replacement
- • Dead on arrival (DOA)
- • Severely damaged in transit
- • Wrong plant / wrong variety
- • Missing items from order
❌ Not Eligible
- • Change of mind / wrong order
- • Damage from customer miscare
- • Minor leaf yellowing (normal)
- • Claims after 48 hours of delivery
1. Reporting Window
You must report any issue within 48 hours of delivery. Claims made after this window cannot be processed as plant health deteriorates rapidly and cannot be attributed to transit.
As soon as your order is delivered, please unbox carefully and inspect every plant. If you notice any problem, photograph it immediately and contact us.
2. How to Raise a Claim
- 01
Photograph the Issue
Take clear photos/videos of the damaged or incorrect plant, the packaging, and the shipping label. All photos must be time-stamped.
- 02
Contact Us
WhatsApp or email us at support@greenstationnursery.com with your Order ID, photos, and a brief description of the issue within 48 hours of delivery.
- 03
Review & Resolution
Our team will review your claim within 24–48 business hours. If approved, we will arrange a free replacement or process a refund.
- 04
Replacement Shipped
Replacement plants are shipped at no extra cost within 3–5 business days. Refunds (if applicable) are processed within 5–7 business days.
3. Replacement Policy Details
- We offer a free replacement as our primary resolution for all valid claims.
- If the exact same variety is out of stock, we may offer an equivalent plant of equal or higher value, or a full refund.
- Replacement shipping is always free of charge.
- Each order is eligible for one replacement per item. Repeated claims on the same order item will be reviewed on a case-by-case basis.
4. Refund Policy Details
- Cash refunds are offered when a replacement is not possible (out of stock, discontinued variety).
- Refunds are processed back to the original payment method within 5–7 business days.
- For COD orders, refunds are issued via Bank Transfer / UPI after your bank details are provided.
- Shipping charges (if any were paid) are non-refundable unless the error was entirely on our part.
5. Order Cancellation
- Orders can be cancelled within 2 hours of placement by contacting us via WhatsApp or email.
- Once an order is packed and dispatched, cancellation is not possible.
- For prepaid orders cancelled before dispatch, a full refund will be processed within 3–5 business days.
- We reserve the right to cancel orders in case of out-of-stock situations or suspected fraud, with a full refund.
6. What is NOT Covered
- • Plant decline due to improper watering, wrong sunlight, or incorrect soil mix after delivery
- • Minor leaf yellowing, drooping, or stress which is a normal response to transit and typically resolves in 3–5 days
- • Plants exposed to frost, extreme heat, or other environmental damage post-delivery
- • Claims not accompanied by photographic evidence
- • Claims raised beyond 48 hours of delivery
- • Seasonal variation in plant appearance (flower color, leaf size) which is natural
7. Contact for Refund/Replacement
Green Station Nursery — Customer Care
📧 Email: support@greenstationnursery.com
📱 WhatsApp: +91 74308 10180
🕖 Support Hours: 09:00 AM – 06:00 PM (Mon – Sat)
Please mention your Order ID and attach clear photos when contacting us.