Privacy Policy

1. Who We Are

This website is owned and operated by the registered entity Green Station Nursery ("we", "our", "us"), a certified nursery and online plant store based in Habra, West Bengal, India. This Privacy Policy explains how we collect, use, and protect your personal data when you visit greenstationnursery.com or make a purchase with us.

2. Information We Collect

We collect the following types of information:

3. How We Use Your Information

• To process and fulfil your orders, including shipping and delivery coordination.
• To send order confirmations, shipping updates, and delivery notifications via email or SMS.
• To respond to customer service queries and refund/replacement requests.
• To send promotional offers, new arrivals, and plant care guides (only if you have opted in).
• To improve our website, product listings, and overall shopping experience.
• To detect and prevent fraudulent transactions or security breaches.
• To comply with applicable legal obligations.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

• Logistics Partners (e.g., Delhivery, BlueDart, DTDC) — only your name, address, and phone number for delivery purposes.
• Payment Gateways (e.g., Razorpay) — for secure payment processing. These processors have their own privacy policies.
• Analytics Services (e.g., Google Analytics) — anonymized traffic data to understand website usage.
• Legal Authorities — only when required by law, court order, or governmental regulation.

5. Cookies

We use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them for:

• Essential Cookies — for shopping cart, login sessions, and site functionality.
• Analytics Cookies — to understand how visitors use our site (anonymized data).
• Marketing Cookies — to show you relevant ads on platforms like Instagram and Google (only with your consent).

You can disable cookies through your browser settings. However, this may affect some site functionality.

6. Data Security

We implement industry-standard security measures to protect your personal data including SSL encryption, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

All payment transactions are processed through PCI-DSS compliant payment gateways. We do not store credit card, debit card, or UPI credentials on our servers.

7. Data Retention

We retain your personal information for as long as your account is active, or as long as is necessary to fulfil the purposes described in this policy (typically 3–5 years for order records as required by Indian accounting regulations). You may request deletion of your data at any time (see section 8).

8. Your Rights

Under applicable data protection laws, you have the right to:

• Access — Request a copy of the personal data we hold about you.
• Correction — Request correction of inaccurate or incomplete data.
• Deletion — Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
• Opt-out — Unsubscribe from marketing communications at any time using the link in any email we send.
• Portability — Request your data in a machine-readable format.

To exercise any of these rights, contact us at info@greenstationnursery.com.

9. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Contact Us