Ordering & Delivery
Q.How do you safely ship live plants across India?
We use specially engineered 5-layer corrugated ventilated boxes that secure the root ball and prevent soil displacement. Plants are watered before dispatch so they remain fresh during Transit.
Q.What is the estimated delivery time?
Orders are dispatched within 24-48 hours. Express shipping usually delivers within 3 to 6 business days depending on your pin code.
Q.Is free shipping available?
Yes! We offer Free Shipping on all orders across India.
Q.How can I track my order?
Once dispatched, you will receive a tracking link via SMS/Email. You can also track your order directly in your Dashboard under the "Orders" tab.
Plant Care & Guarantee
Q.What should I do immediately after receiving my plant?
Unbox the plant gently, place it in bright indirect sunlight, and water it thoroughly. Give the plant 3-5 days to acclimate before repotting.
Q.What if my plant arrives damaged?
We guarantee 100% safe arrival. If your plant is damaged in transit, share an unboxing video or photo within 24 hours of delivery to customer support (+91 74308 10180 or info@greenstationnursery.com) for a free replacement.
Q.Are the plants grown organically?
Yes, all our plants are nurtured organically with natural compost and bio-pesticides at our nursery in Gobardanga, West Bengal.
Payment & Refunds
Q.What payment methods do you accept?
We accept UPI (GPay, PhonePe, Paytm), Credit/Debit Cards, Net Banking, and Cash on Delivery (COD) for eligible pin codes.
Q.What is your return & refund policy?
Being live perishable items, plants cannot be returned unless damaged. If eligible for a refund/replacement, processing takes 2-5 business days to your original payment method.
Still have questions?
Our plant care experts and support team are available to help you with your order.